HOW DO I ENROL?

You enrol in the Pulse™ Program by completing the enrolment form and conducting a qualifying purchase of $20 or more, using approved payment means, in any of the Pulse participating stores. As of the 15th of July, a $5 enrolment fee will be charged to join the Pulse program. The enrolment form is contained in the Pulse™ application form. Pulse™ application forms are available from all participating stores.
When you have completed the application form, hand it to the staff at any of the participating stores for processing.

When you have completed your qualifying purchase of $20 or more, filled out the application form and paid the $5 enrolment fee, you will receive your Pulse™ Card which you can start using immediately.

Note: Only individuals can be Pulse members and can only hold one Pulse™ card at a time. This means no companies can join and no more than one Pulse™ card per person.

WHAT DO I GET IN RETURN FOR THE $5 FEE?

Upon enrolling in the Pulse™ Rewards Program and paying the $5 enrolment fee, you will receive six coupons with offers/savings valued at a minimum of $30. You will also earn 1 Pulse™ point for every $1 you spend at any participating Pulse™ retailer. Every time you reach 100 Pulse™ points, you will automatically receive a $5 Reward Voucher to use at any participating Pulse™ retailer. You will also be automatically entered into the draw for major Pulse™ prizes every time you use your card. There are also thousands of instant prizes that can be won in-store with every Pulse™ purchase.

Can I refund my money for the $5 application fee?

If you have used your card at least once and it is imprinted with your own unique card number on the face of the card, your $5 enrolment fee is not refundable.

HOW DO I REDEEM THE E-MAIL COUPON FROM THE APPLICATION FORM?

Once enrolled into the Pulse™ Rewards Program, you will receive a series of coupons inside your application form, that includes your entitlement to 50 bonus points.

Step 1: Go to the Pulse™ website at www.pulserewards.com.au and click onto the ‘BONUS 50 POINTS’ button on the front page.
Step 2: Enter your Pulse™ card number (begins with ’37…’ located on the front of the Pulse™ card), the Pulse™ card barcode number (located on the back of the Pulse™ card), your email address and your name. Your mobile phone number and address are optional.
Step 3: An email will be sent to your provided email address, advising you with a special password code.
Step 4: Either print out this email you received from Pulse™ or if you don’t have a printer, write down the password code onto your ‘BONUS 50 POINTS’ coupon.
Step 5: Take ALL of the following three items into a participating Pulse™ store manager to receive your 50 bonus points. The three elements that must be presented to the store manager at time of redeeming your Bonus 50 Points:
1. Your Pulse™ card
2. your ‘BONUS 50 POINTS’ coupon from the application
3. the email print out OR ‘code’ from the email
The team member will then process your bonus 50 points through the Pulse™ terminal.

Note: Please make sure you have all of the above three elements when you come into a participating store to redeem your Bonus 50 Points. The Bonus Points can not be given out without all three elements. This is to ensure that no one Pulse member is able to redeem this offer twice.

HOW DO I REDEEM THE ADDITIONAL COUPONS FROM THE APPLICATION FORM?

The remainder of the coupons in the Pulse™ application form are from our participating Pulse™ brands. You must tear out the coupon you would like to redeem and take it in to the corresponding Pulse™ participating store. The coupon offers are as follows:

• Sanity – Get $5 off any current Top 20 Chart album
• BNT – Get $5 off any full price Short Stories bra that is fitted by a bra specialist
• HMV - Get $5 off any current Top 20 Chart album
• Dusk – Get 20% off when you spend $50 or more
• Virgin - Get $5 off any current Top 20 Chart album

You must give your coupon along with your Pulse™ card to the team member to process your discount.

Pulse points can only be earned on the remaining (after discount) price. The discount amount is not eligible for Pulse Points.

WHAT ARE THE TERMS & CONDITIONS OF USE FOR THESE COUPONS?

There are several terms and conditions associated with use of the coupons in the Pulse™ application forms:
 

1. The coupons have an associated expiry date
    
2. You can not use a coupon on your enrolment transaction – the coupons are yours after you pay for the application form hence you cannot use a coupon in the transaction that you are paying the $5 enrolment fee.
    
3. You must have your valid Pulse™ card when redeeming the coupons
    
4. Members who enrolled in Pulse™ prior to 15th July 2006 are not eligible to receive these coupons
    
5. ALL coupons cannot be used in conjunction with any other offer
    
6. Dusk coupon - $50 must be spent in one transaction to be eligible to use the 20% off coupon
    
7. BNT coupon – coupon can only be used on full priced Short Stories bra. No sale items

WHAT ARE INSTANT PRIZES AND REWARDS

The Program has two distinct parts:

1. Instant Prizes: As the name suggests, when you use your Pulse™ Card with qualifying purchases of $5 or more, you have a chance to win an instant prize. Details of the current prizes to be awarded are available from participating stores.
    
2. Rewards: Once you have earned 100 Pulse™ points ($1 = 1 Pulse point) you will receive a $5 reward voucher which will entitle you to a $5 discount off your next transaction of $20 or more at any of the Pulse participating retailers.

Note: Your must present your Pulse™ Card at the time of making your purchase to be able to accrue Pulse™ Points and have a chance to win an instant, major prize or $5 reward voucher. $5 vouchers/instant prize vouchers are to be treated like cash. Once lost – it can not be replaced.

WHERE CAN I REDEEM MY PULSE™POINTS?

You can use your Pulse card, redeem Pulse points and vouchers at any Sanity, Virgin Entertainment, Virgin Myer, Bras N Things (BNT), dusk, HMV or IN2 Music store nationwide.

HOW MANY PULSE™ POINTS DO I GET PER PURCHASE?

For every $1 (one) dollar you spend, you will earn 1 (one) Pulse™ point. You must spend a minimum of $5 (five dollars) to be able to use your Pulse™ Card. For example if you spend $20 (twenty dollars) you will receive 20 Pulse™ points.
Points allocation will be rounded as follows: 0-49 cents will round down to the nearest dollar, 50 – 99 cents will be rounded up to the nearest dollar.

HOW MANY PULSE™ POINTS DO I NEED FOR A REWARD?

For every 100 Pulse points earned at any of the Pulse participating stores, you will receive your $5 reward voucher, which can be redeemed on your next purchase of $20 or more at any of the participating retailers. You may redeem one (1) $5 Reward Voucher per $20 transaction. For example: 1x$5 Reward Voucher=$20 minimum spend, 2x$5 Reward Voucher=$40 minimum spend, 3x$5 Reward Voucher=$60 minimum spend. Purchases, or the portion of a purchase made with the Reward Voucher does not earn Pulse™ Points.

WHAT HAPPENS IF I LOSE MY INSTANT PRIZE VOUCHER OR REWARD VOUCHER?

Instant Prize Vouchers and $5 Reward Vouchers are your claim to the Instant Prize or $5 Reward printed on them. You need an Instant Prize Voucher to exchange for your Instant Prize or a $5 Reward Voucher to exchange for your reward. Your Pulse™ card is not the vehicle to claim your instant prize or reward. The instant prize vouchers and reward vouchers are your instant prize or reward currency. Unfortunately, like cash, if you lose them they cannot be replaced.

LOST AND STOLEN OR DAMAGED PULSE™ CARD, HOW CAN I GET A NEW ONE?

If you lose your Pulse™ Card, you may apply for a replacement card via the Pulse™ Customer Centre (1800 092 976). Provided correct identification can be made, your points will be included on the replacement card (as shown on our records).

WHAT ARE QUALIFYING PURCHASES?

The following purchases are not qualifying purchases and the purchase of such will not entitle you to receive Pulse™ Points: Brazin Gift Vouchers (being redeemed), Reward Vouchers and Instant Prize Vouchers. Getting “cash out” is also not an eligible purchase for accruing points on your Pulse™ Card.

WHAT METHODS OF PAYMENT ALLOW ME TO USE MY PULSE™CARD?

When you use cash, credit cards, cheques, Gift Vouchers (being purchased) or where accepted EFTPOS payments to pay for your purchase you are able to use your Pulse™ card to accrue Pulse™ points.

I AM AN ONLINE CUSTOMER. CAN I PARTICIPATE?

Not yet. Brazin’s Online businesses will soon have a Pulse™ program that you can join and receive similar benefits. Keep watching www.pulsewrewards.com.au for details.

I HAVE CHANGED ADDRESS, WHO DO I NOTIFY?

It is important that your contact details are right up-to-date, so we can notify you if you win a major prize or received an invite to a VIP night. When your address details change please contact the Pulse™ Programme Customer Centre, via email pulseinfo@brazin.com.au or phone 1800 092 976